FAQ

EasyCargo is a web-based software that helps you plan your loading using the most efficient distribution of cargo items in the given cargo space. You just enter the dimensions and eventual constraints of articles (e.g. non-stackable, non-tiltable, non-rotatable) to be loaded and EasyCargo will propose a solution in the form of a load plan. You can generate a print report with details of the loading plan or share the result with your customers/vendors via a link.

EasyCargo is simple to learn and easy to use. You can test the application for 10 days free of charge; with no obligation at all, just sign in.

You can find a list of product features on our main page.

We are developing new functionalities and features (e.g. recently implemented manual load plan adjustments; advanced stackability settings coming soon). At the same time, based on our research we offer the lowest investment price on the market – if you find another comparable solution for a lower price, feel free to let us know.

Yes, you can. Please use our template, which you can download directly from the application under the Shipments & Reports tab right after clicking on the Import of Shipment button. Then you will be able to choose the template based on the measurement units (Metric or Imperial). Insert the articles, descriptions, dimensions and constraints of specific items.

Note: Never change the names of the Excel sheet tabs.

You can even keep a list of all the items that you usually load and then only adjust the quantities each time. In that case, before processing the Excel import, uncheck the “Also import items with zero count” option so that the import process will skip the rows with zero count items.

Please watch the video Importing cargo items from MS Excel for more details.

You can zoom in, rotate and explore your load plan in detail. Our video 3D load plan visualization control will show you how.

• Press and hold the left mouse button and move the mouse to rotate around.
• Press and hold the right mouse button and move the mouse to move around the cargo space.
• To zoom in on the load plan use the mouse scroll-wheel.
• You can also generate a print report from the current view of the load plan. Just click the printer button in the bottom right corner.
• To locate an item in the load plan, click on it in the result list panel.
• You can also use preset views to see the result from standard angles.

Yes, we offer a promo license with full functionality for 10 days free of charge. All you have to do is register.

It is not binding, the license won’t be extended automatically and you won’t be charged after the expiry date unless you decide to purchase the license.

Click on Log in in the top right corner and then on the “Forgot your password?” field.

In the next step, you will be asked to enter your email address and transcribe the code from the picture. A new password will be generated and sent to your mailbox. Sometimes this email can be marked as spam – should you not receive your password, please check the spam folder, too.

If the problem persists, do not hesitate to contact us.

OS Windows 7 or higher and latest versions of Chrome, Firefox or Edge web browsers

or

OS Mac OS X or higher with the Chrome or Safari web browser.

2 GB of RAM, active internet connection.

Yes, the application works on OS X too, preferably in the Google Chrome browser.

No, the software is web-based and runs online in your web browser as SaaS (Software as a Service).

This approach follows the current trends while providing regular updates as well as enabling access from any location. You can use EasyCargo anywhere and simply share your load plan with others using a public link generated by the application.

The application should run smoothly in Mozilla Firefox and Google Chrome. It is preferred that you use one of these browsers.

If you still experience problems, please try to open the application in an incognito window.

If possible, please try if the EasyCargo application runs outside of your common workspace because one of the reasons might be a firewall or an unexpected limitation on your internet connection.

If the problem persists, feel free to contact us.

Yes, API is available for EasyCargo, please find all the details in our document.

Please note that API will help you to create the load list and cargo spaces. However, the user has to sign into the EasyCargo application so that the calculation of the load plan can be processed.

Another option is the import of cargo items via Excel.

The application is available instantly. EasyCargo runs online in your browser, so no installation is required and you will receive updates on a regular basis automatically. There is no need for reinstallation. New functionalities will simply appear in the application while the original ones will be kept or improved.

We offer an annual or monthly license. Both can be purchased either as a one-time order as well as a subscription where the license will be extended automatically.

For occasional usage, we offer a package of individual tickets that enable you to access the application for 24 hours per each ticket. The minimum amount for an order is 10 tickets.

Please refer to our price list for prices based on the currency.

No, you do not have to. For your needs, there are Tickets that activate your access to the application for 24 hours per each ticket. Whenever you need to plan loads, sign in and activate one of the tickets. Tickets can be purchased via the order form and the minimum order amount is 10 tickets.

Every user must have a license assigned to have access to the EasyCargo application. When ordering the license you can choose how many licenses you need (for how many users) and for how long.

We provide a 30% discount for the selected license period for between 3 to 99 users and a 50% discount for 100 users or more.

There is also a discount for Universities and other educational institutions.

For Universities and other educational institutions, we offer an extension of one user license for up to 20 users.

If you want to purchase an educational license, please contact us using our contact form.

There are several payment options depending on the currency and licensing model (one-time payment or subscription). In general, you can choose between a credit card payment, PayPal (which enables payment by credit card as well, without the need to have a PayPal account) and an international bank transfer.

More users can share one license, but they can’t work with the application at the same time. Each time the license needs to be re-assigned to another user directly in the application under the Users tab. You will need two licenses for two users working simultaneously.

Note: You must have the Administrator role to be able to re-assign the licence.

First, you need to register and sign in to the application. When your free license expires, the order form will be shown automatically. If you want to order a license and your free license is still valid, go to the Licences tab and click on “Order more tickets or licenses” to view the order form. The Licenses tab is available to a company administrator (user, which created the registration in EasyCargo and other users with the Administrator role).

You can find detailed step-by-step instructions in our tutorial video.

There are different containers and trucks available in our catalogue. You can find those which are pre-defined in the application under the Cargo spaces tab.

You can adjust them before using them and you can even create a custom cargo space based on your needs.

Sometimes there are specific aspects to be considered. For this purpose, you can use either priority groups (see the following Frequently asked question) or manual load plan adjustments.

(Priority) Groups enable you to decide in which order the items will be loaded into the cargo space. Items in Group 1 will be loaded first, then the second group, then the third etc.

You can, therefore, influence the load plan e.g. depending on the order in which the final destinations will be visited by the truck.

Priority Groups can also be useful if you need to rearrange items in the load plan for some reason. The algorithm automatically loads the largest boxes first but in some cases, this might not be the desired solution. Priority Groups enable you to change the order of loading items.

Currently, you can only plan the loading of cuboid and rectangular shapes with EasyCargo. Unfortunately, cylindrical shapes / pipes / other round articles are not supported yet. We have this on our list of most wanted features to be developed, however, it is rather a long-term goal.

Other types of shapes are not planned for the near future. We don’t plan to add triangular shapes as the calculation would become too complex. With 90-degree triangles, you can simulate loading using a box representing two such triangles. Thanks for your understanding.

Unfortunately, at this moment pallets are not supported yet by the application. We are working on a solution for pallets, however, it is a long-term goal. Once this functionality is available, we will inform registered customers in our newsletter.

A meantime solution is to plan pallets separately: you can create a container with specific dimensions representing a pallet and plan placing the items into this pallet. In the next step, create items representing pallets with their dimensions and proceed with the planning of how to distribute them in the cargo space. Thus, you will see how many pallets can be loaded and plan the loading accordingly.

EasyCargo currently doesn’t generate a load plan into more cargo spaces automatically. The load plans need to be generated step by step, one after another. After loading each cargo space, you can generate a print report which you can save as a pdf or a public link you can share with others. You can find more details on how to plan the load into more cargo spaces in our tutorial video.

The application is currently fully localized in the following languages:

English, German, Spanish, Portuguese, Italian, French, Polish, Czech, Hungarian, Finnish, Swedish and Vietnamese.

We keep expanding this list on an ongoing basis.

We also provide customer support in all the languages listed above.

We have partners in several countries, however, our team works globally and thus we can support you remotely wherever you are. Generally, for efficiency reasons, we provide support via email.

Don’t hesitate to contact us in case of any doubts or questions, we will be happy to help you.

Feel free to contact us! You can use our contact form or you can send us an e-mail to support@easycargo3d.com.