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FAQ

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How can I order EasyCargo?

When your free license expires, the order form will be shown automatically.
If your free license is still valid and you want to buy a full license,

go to the “Licences” tab and click on “Order more tickets or licenses” to view the order form. The Licenses tab is available only to a company administrator (user, that created the registration in EasyCargo).

I need to plan only a few times per month, do I have to purchase a license for the whole month?

No, you don’t. For your needs, there are Tickets, that are used to access the application for 24 hours. Whenever you need to plan your loadings, sign in and activate one of the tickets. Tickets can be purchased through the order form, and minimal ordering amount is 10.

How to load into more cargo spaces?

See this video on how to continue loading into other cargo spaces.

How import from Microsoft Excel?

See this video on how to use import from Excel and where to download the template.

Using Excel as a database for items

You can fill into MS Excel sheet your all items. Set zero count for each item type. And when processing load, just set the correct amounts for each requested item type.
Then before processing Excel import uncheck the option “Import also items with zero count” so zero count item records will be skipped.
See this video for details.

How can be the 3D load plan controlled?

See this video on how to rotate, zoom and explore load plan into detail.

Unity Web Player is trying to install/run after login. Is it necessary?

Chrome web browser – not required
FireFox web browser – not required, but possible to install for better performance.
Internet Explorer web browser – Yes, running the addon is essential for proper operation. This plugin enables the correct 3D projection of shipments and allows working with it.

The Unity Web Player addon is not working. What can I do?

We do suggest running EasyCargo in Chrome or FireFox where is not plug-in required.
If you’re unable to install the addon from EasyCargo, try to download it right from manufacturer’s site – http://unity3d.com/webplayer. Also, check that you have the rights to install new software on your computer (contact your IT administrator).
In case you have the addon installed, but you’re unable to run the application, most likely there is a problem with your firewall (often if you’re using a computer in company network). Contact your IT administrator and ask him to allow download of files with .unity3d extension. These files are needed for the Unity Web Player. Allowing these files is completely safe.

I have another question, how can I contact you?

You can use our contact form, or you can contact us at support@easycargo3d.com.